2DM Privacy Policy

2DM Digital Pty Ltd (ABN 34 610 010 832) (“2DM”, “we”) is committed to protecting personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, why, and how we protect it.

Last updated: 10 Nov 2026

1. Information we collect

•         Customer contacts: names, work email addresses, phone numbers and job titles of people at our customers and prospects.

•         Platform users: account details, sign-in activity and usage information.

•         Data our customers upload: this may include personal and financial information about our customers’ own clients. We handle it on our customers’ behalf and under their instructions.

•         Website visitors: IP address, browser details and cookies.

•         Job applicants: CVs and the information you give us.

2. How we collect it

Directly from you, from your employer when they set up your account, from your use of our website and platform, and from our customers.

3. How we use it

To provide and support our services, manage accounts and billing, keep our services secure, communicate with you, improve our products, recruit, and meet legal obligations. We do not sell personal information.

4. Disclosure

We share personal information only with service providers who help us run our business, such as cloud hosting (Google Cloud Platform, MongoDB Atlas) and email (Google Workspace), under contracts that require them to protect it; with professional advisers; and where required by law.

5. Overseas disclosure

We store data in Australia. Some service providers may access or process information in [the United States and other countries]. We take reasonable steps to make sure they handle it in line with the Australian Privacy Principles.

6. Security

We protect personal information with encryption in transit and at rest, access controls, multi-factor authentication, monitoring and staff training. We are working towards SOC 2 and ISO 27001.

7. Retention

We keep personal information only as long as needed for the purposes above or as required by law, then securely delete or de-identify it.

8. Access, correction and deletion

You can ask to access or correct your personal information, or ask us to delete it, by emailing support@2dm.com.au. We will respond within 30 days. If your information was provided by one of our customers, we may refer you to them.

9. Data breaches

If a data breach is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.

10. Complaints

Contact our Privacy Officer at support@2dm.com.au or Level 5, 21 Berry St Street, North Sydney NSW 2060. We will respond within 30 days. If you are not satisfied, you can complain to the OAIC at oaic.gov.au.

11. Changes

We may update this policy. The latest version will always be on our website here https://2dm.com.au/privacy